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The Holiday ClubNews
Keep up to date with all the current news and events. Get up to date information on product launches, special offers and general Holiday Club news.
21/10/2016 - Summer Break
29 November - 9 December
The summer break is almost upon us and with it comes a host of
festivities and our resort towns seeing vacation goers enjoying
themselves in true holiday spirit. With the strain of finals
and the academic year behind them, our students enjoy taking
time off to unwind and have some fun! This being said, enjoying
the excitement of a summer break with family and friends during
the first week of December requires careful planning.
Between all the excitement and plans, please do remember:
- Some of our coastal resorts will be based in areas that enjoy additional festivities catering specifically for students, so you may find local areas busier than normal.
- Selected resorts will be charging a refundable breakage fee, which is payable on check in.
- If you are being awesome and treating your family and friends to a getaway by sending them on holiday using your Membership, please ensure that your Guest details for the booking are updated before check-in to reflect the guest that will be responsible for the booking.
- Valid identity documents must be presented by guests in order to complete the Indemnity Form that must be filled in at the resort upon check-in.
- During this period, all bookings require the occupying party to be accompanied by an individual 21years or older throughout the full occupation period.
- Refer to your confirmation letter or check with your Reservations Consultant for special notes and information about the ?selected? resorts.
- Provide a valid confirmation letter detailing all of the guests' names taking occupation, supported by valid ID copies upon check-in.
Should you require any assistance with your bookings, one of our helpful consultants will be happy to assist you on 0861 THC RES (0861 842 737).
21/10/2016 - Enjoying your holiday?
Let us know!
Tell us if you are enjoying your holiday, or have any comments
and/or suggestions. Here at The Holiday Club we are committed
to providing you with exceptional service and your holiday
experience is important to us! In keeping with this promise,
we encourage you to make use of our instant resort service
survey at our Signature Collection Resorts.
Let us know!
This feedback process employs simple SMS technology to help us serve you better! So, if there is any aspect of your resort stay that you require assistance with, would love to compliment or are not satisfied with, please let us know as soon as you can.
3 easy steps on how to make use of the resort service survey:
1. Look out for displays at the reception of every Signature Collection Resort for a dedicated SMS number to provide your feedback.
2. Using your mobile device, type in the resort name and send it to the SMS number to receive a "resort service survey link" in return.
3. Click on the link & choose one of the following 2 options:
- Onsite Resort Assistance
Select this option if there should be any maintenance related issue within your unit, noise disturbances by other guests or any problem with a guest facility.
Once you have submitted your request, the Resort staff will automatically be notified of the issue at hand and provide the necessary assistance.
- Resort Feedback
Select this option to tell us how wonderful your resort experience has been or perhaps how we can improve our service or resort standards to make your holidays that much more enjoyable!
Please feel free to speak to the on-site resort staff on your holiday about the feedback process. We look forward to hearing from you!
19/10/2016 - Always Evolving
And Enhancing Your Investment
Here at The Holiday Club, as part of our promise to you, we
constantly strive to better your investment. Our Signature
Collection resorts are largely owned and managed by
The Holiday Club and we have annual refurbishment plans in
place to ensure that you always have access to top quality
resorts of impeccable standards, comfort and entertainment
here you can truly enjoy your holidays and the benefits of
being a Member of The Holiday Club.
Always Evolving and Enhancing Your Investment
Twenty-two of our Signature Collection resorts and three of our Associated Resorts have undergone refurbishments over the past year, both major and minor as well as further development. Read on about what these improvements are, what we have planned for the next phase and where we have been working hard on maintaining and upgrading some of the smaller facilities at the resorts.
Read about the awesome area-specific resort refurbishments here.
20/09/2016 - Resort Feature
Modumela Lodge is situated about 70km from Francistown
in Botswana and offers guests the absolute best of this
beautiful African destination. With a landscape that
overlooks the banks of a dam and access to 1750 hectares
of privately owned land, you will definitely be able to
enjoy nature walks, swimming and game drives.
Resort Feature: Modumela Lodge
Going on holiday in Botswana is akin to coming home to tranquillity, and this comfortable lodge offers a truly African bush experience. Modumela is named after the indigenous Modumela tree, which surrounds the resort. The main Lodge, which is surrounded by many indigenous trees, comprises of a home-like dining room, bar and shop which overlook a scenic dam.
Offering game drives, birding, nature walks, swimming and orienteering, Modumela is a "must do" destination for the whole family. Modumela offers comfort, relaxation, peace and great hospitality to anyone longing for a back-to-nature retreat. Guests with their own 4x4 vehicle are welcome to take themselves on game drives around the expansive property.
The fully furnished, self-catering chalets at the resort are set in rustic thatched log cabins, each with en-suite bathrooms. There are fantastic on-site facilities and activities such as a swimming pool, board games, fishing, volleyball, mountain biking, braai facilities, nature walks and game drives to keep you entertained.
Modumela has an extensive list of animal sightings at the resort, and approximately 30 animal species have been recorded on the property, including Honey Badger, Impala, Kudu, Black-backed Jackal, Civet, Steenbok, Duiker, African Wild Cat, Caracal, Zebra, Reedbuck, Springhare, Scrub Hare, Wildebeest, Warthog, Eland, Brown Hyena and Hartebeest.
If you're looking for something to do off-site, the North East District of Botswana has a rich history, and historical places of interest are visited on some of the resorts day trips into the surrounding areas. Other activities of interest include viewing the local traditional dancers and drummers, the giant African rock Fig tree, the Domboshaba ruins, the Nata Bird Sanctuary, the Sowa Pan and local golf courses.
20/09/2016 - Resort Feature
Halfway between Walvis Bay and Swakopmund, Sandpiper
Dunes is the ideal place to set up a base from which
you can explore the rolling sand dunes, famous to
Resort Feature: Sandpiper Dunes
Sandpiper Dunes blends perfectly in with the surrounding desert and this gorgeous holiday resort caters for all modern conveniences, ensuring the opportunity to get as close to this sandy natural environment as they can. Sandpiper Dunes is made up of 20 luxurious units and each unit offers all of the essential facilities needed for a self-catering holiday, with the added benefit being able to step out of your unit straight into the beautiful natural desert. This provides a host of opportunities to have a fun and relaxing holiday, perfect for vacationers of any age!
The resort is a host of leisure activities, with the beach being just a stone's throw away as well as the resort also offering a swimming pool and games room for those lazy, sun-filled afternoons. With a play area for the kids, and the chance to kick back and do a little fishing, you're sure to be entertained and provided with ample time to relax during your stay.
The resort also offers WiFi (at a nominal fee) which means that you'll still be able to email your loved ones back home with priceless pictures of the beautiful sunsets and precious holiday memories. Outside of the resort itself, there are plenty of activities to fill up your days. Whether you head to the Walvis Bay museum, hike one of the fantastic Okakambe Trails, try one of the Pelican Tours or go for a little artistic enrichment at the Kristall Galerie, there is something entertaining for everyone.
Each unit comes with the option of satellite television allowing you to tune in to your favourite DSTV shows, housekeeping services (excluding Sundays and public holidays), and laundry services. Spacious and open-plan, the two bedroom units also come with their own enclosed patio and braai area.
20/09/2016 - Annual Membership Fees
Check out the benefits
Our commitment to providing superior service has made
The Holiday Club one of the leading organisations in
the leisure industry in Southern Africa. One of the
ways we've been able to provide this service is through
the Membership and Reservation Fees you pay. Read on to
find out how your Membership fees benefit you.
The benefits of Annual Membership Fees
The annual Membership fee services all levies charged at various resorts where The Holiday Club owns inventory. Simply put, the cost to operate a resort is divided amongst all owners at that resort. This fee also builds up reserves to pay for refurbishment costs like furniture, landscaping, external upgrades, appliances etc that need periodic replacement and capital costs due to normal wear and tear, just like your own costs when owning your house or car etc.
The annual Reservation fee covers administrative and staff costs relating to the Reservations and Member Services process offered via the call centre and online websites.
Why it's important for everyone to pay their Membership fees
The Holiday Club has in the past 21 years acquired investments in resorts throughout the country, and has developed some of its own quality resorts in some of the most popular destinations.
Staying true to our commitment of delivering exceptional service and quality standards at our own and managed resorts, we schedule refurbishments to ensure we are on par with contemporary trends in resort amenities and service offerings. These are some of the benefits of resort refurbishments:
- Conversion of smaller, unpopular units to bigger units for more family and friends to occupy. This means you can book one big unit instead of two separate, smaller units.
- Upgrade of old amenities like Putt-Putt courses, games rooms, on-site facilities such as food and beverage outlets, a fresh coat of paint on buildings and refurbishment of swimming pools.
- Inclusion of new amenities such as WiFi, games room, indoor swimming pools and spas.
- Improvements and maintenance of building interiors which include but are not limited to showers, baths, kitchen appliances, energy saving fixtures and bedrooms.
Therefore, if each Member pays their Membership Fees we can continue to add value to your Membership investment and ensure that you continue to enjoy the excellent services and standards you have grown accustomed to over the years. For more information on the various ongoing and future planned resort refurbishments, contact our Member Services Department on 0861 842 842.
Benefits of an Annual Reservation Fee vs Transaction Fees
Parting with hard earned money is a lot easier when you know what your money is paying for. One of our core values here at The Holiday Club is transparency. We are transparent about what we own, what you can access and what you pay for. Unlike most other Points clubs, we charge an annual Reservation fee and not a transaction fee per call or booking made.
How does it benefit you? Well, your Reservation fee covers you for:
- Unlimited call centre support.
- Unlimited website access and support.
- Multiple reservations may be confirmed and cancelled, without incurring additional transactional costs.
- Guests can be issued with booking confirmation letters, at no extra cost.
- Authorised Users can assess your account and make bookings or change details, at no extra cost.
- Access to additional holiday accommodation, offered by iExchange and Associated Resorts, without incurring additional administrative or booking fees.
- Monthly newsletters and special offers via email and SMS.
With other Points clubs, transaction fees are charged every time you access any of their inventory. What this means for you is that every time you go on holiday, you are required to pay an additional fee for accessing that inventory. Putting you at the heart of our business, The Holiday Club has been able to negotiate and develop good working relationships with our exchange partners without transferring the cost to you. This is just our way of showing you that we see you as part of The Holiday Club family.
For more information on Reservation fees and any other accounts, please login to our website and visit your Accounts page. Alternatively, contact our Member Services Department on 0861 842 842.
Benefits of Annual Fees
With the continued payment of your annual Membership and Reservation fees, we have been able to contain administrative costs and eliminate transaction fees for every booking made through The Holiday Club. In addition, you gain access to more inventory options through new exchange partnerships, as your annual fees cover the administration costs, and resort refurbishments are often undertaken without raising special levies.
For more information about Membership and Reservation fees, contact our Collections Department on 0861 842 729 or our Member Services Department on 0861 842 842
20/09/2016 - Easy Payment Options
Making it easier for you
It's now easier than ever to pay your accounts. We've
made sure that there are a number of convenient ways
to pay ensuring uninterrupted holidays, namely: Debit
Order or Credit Card, The Holiday Club Website
(EFT & C/Card), Direct Deposit, Telephone or Cheque.
Easy Payment Options
It is important to remember, depending on your method of payment and with whom you bank, that your payment can take up to two days to reflect on your Club account. Read on for more information.
Multiple Account Payments
To make your life easier, you can pay multiple accounts with one payment. Your payment will be allocated to your Trust Account and from there we will transfer the amounts owing to each individual account. Important: These payments are allocated in order of amounts outstanding the longest!
Late or Non-Payment Implications
- Accounts are due and payable when rendered.
- Only payments received before the due date are reflected on the current statement.
- Interest penalties will accrue and be payable on all overdue accounts.
- The Holiday Club is obligated to suspend your Points usage if any account is not current.
Pre-Payment of Membership & Reservation Fees
Should your Membership and Reservation Fees be paid monthly in advance, either by debit order or credit card*, you will qualify for either a 5% or 2% discount respectively. The discount will be credited to your account in the month that your Membership and Reservation Fees are invoiced. This discount excludes Amex & Diners Club credit cards.
* IMPORTANT NOTE: As it is difficult to determine the exact fees for the following year, an estimate is used and deducted from your account in equal instalments. The exact amount will only be known later in the year once the resorts have released their levy increases. If it is found that there is a shortfall on your Membership and Reservation Account, you will be contacted by a Collections Controller. Alternatively, you will be notified of the increase via SMS or statement and your payment will be adjusted accordingly.
Go Green with The Holiday Club
Update your Communication Preferences via www.theholidayclub.co.za OR email your account number to email@example.com and get your statements via email.
0861 842 729
25/08/2016 - Go Digital
And Stand A Chance To Win!
The Private Edition is your go-to-guide to all the
awesomeness that is The Holiday Club! Instead of
lugging around a magazine, we have a handy solution
for you that will make your holiday planning a breeze!
Go Digital And Stand A Chance To Win!
Our cell phones and tablets go everywhere with us, so why shouldn't the latest edition of the Private Edition? This year, we'd love to offer you your copy of the Private Edition 2017 as an electronic magazine! This means your Private Edition magazine will be available at the swipe of your fingertips, wherever you go.
Why go digital?
- An e-magazine means you'll have access to your magazine anywhere and everywhere you go.
- No more frustration waiting for the post office to deliver your annual magazine.
- Get your new edition long before other Members do!
- The e-magazine has links to resort and area videos and you'll see your magazine come to life right before your eyes!
- For every Member that opts to Go Digital, The Holiday Club will plant something green at one of our resorts and you will feel like a hero for making a contribution towards conserving our precious environment by saving some paper!
Sign up before 31 August 2016 and you stand a chance to win a GoPro Hero Session to the value of R4 200!
All you have to do is SMS "Go Digital" with your full name to 34594!
We will change your account settings so that you only receive a digital copy of the Private Edition 2017.
You will automatically be entered into the draw to win a GoPro Hero Session to the value of R4200 and we will plant something green at one of The Holiday Club resorts! For more information on the competition and to read the terms and conditions, click here!
17/08/2016 - Resort Feature
Kiara Lodge is found nestled in the strikingly beautiful
Maluti Mountains. This is definitely one of the more
beautiful places found in South Africa and it is in this
picturesque scene, between the Golden Gate Reserve and the
quaint village of Clarens that Kiara Lodge is found and a
host of activities, spa treatments, luxurious accommodation,
scrumptious meals and holiday memories take place.
Resort Feature: Kiara Lodge
Offering an all-encompassing retreat for vacationers of all ages, Kiara Lodge has easy access to all the nearby attractions, along with a host of its own. Kiara lodge has recently built a stunning new state-of-the-art children's games room, perfect for keeping the kids entertained in those chilly winter months. With soft play systems for toddlers, a Lego area, a movie lounge to age appropriate Xbox games for the bigger kids, there is something for everyone!
Kiara Lodge has also added an adults only @Ease Lounge for over 21s only. It's a great facility if you're looking to get in some down time while the kids are kept busy in the games room. The @Ease Lounge features games such as pool and darts, flat screen TVs and is a Wi-Fi hotspot. Another fantastic and fun facility is the Jumping Pillow! The Jumping Pillow, which is an inflatable trampoline, is the first of its kind in South Africa and will provide hours of fun for the children, and the adults too!
There is currently construction underway in which a new solarium (indoor heated swimming pool area) and a new 18-hole Adventure Putt-Putt course are being built onsite!
Enjoy the spacious elegance of these self-catering chalets. Each chalet has an open plan entertainment area and fully equipped kitchen, perfect for cooking meals together and entertaining. Relax on your own private patio as you watch the sun rise over the mountains or grill dinner on the braai. And if you're looking to explore a little further, try out the Clarens Golf Course, or the art gallery or the Basotho Cultural Village to learn about the region's fascinating legacy. Alternatively, you can visit the Tugela Falls or the Royal Natal National Park.
Kiara Lodge is truly an all-encompassing and delightful family destination!
15/08/2016 - Updating Your Information
We love keeping you informed!
The Holiday Club is committed to keeping all our Members
up-to-date about relevant offers and information whether
it's through our annual publications, monthly newsletters
or via SMS. To do this, we need accurate and recent
Update your details online
Updating your details online only takes a few seconds and will ensure that you're always up to date about our latest and greatest offers!
You can update the following:
- Your personal contact details
- Your communication preferences
- Using the Additional Communication Preferences tab, update which of your contacts you would like to keep informed about our latest news, special offers etc
- Your holiday preferences
- If you're sending a guest on holiday, update their details at any time!
With the Festive Season fast approaching, be sure that your details are correct so that we can keep you informed about great Last Minute deals and special offers!
20/07/2016 - About Expiring Points
What you need to know
We are in the third quarter and we would like to remind you
that as a Member of The Holiday Club, your expiring Points
need to be utilised.
Use your expiring points before it's too late!
To familiarise yourself with all aspects of expiring Points, click here!
The Holiday Club Points are allocated annually on the first day of your Anniversary month (the month your first debit order was raised) which, if unused, can be carried over for an additional two years. However, by the end of the third year you must have used at least the first year's Points, otherwise you will unfortunately lose these Points. We recommend that you utilise these points by making a confirmed reservation before or on the last day of the month preceding your Anniversary month. Should a reservation be cancelled that was originally made with Points that would have expired, then these Points will automatically be lost when cancelled.
We would like to remind you that expiring Points may also be used to book an indulgent treatment at a Body Bliss Day Spa at selected Signature Collection resorts, to purchase our quality branded merchandise or for car hire while on holiday. Please refer to your Private Edition magazine for all Terms and Conditions that may apply!
How do I know I have Points to expire?
The easiest and fastest way to check up on the status of your points is via your profile on The Holiday Club website. Login Now
Remember! Our highly skilled Member Services Consultants are always on standby to assist you with enquiries regarding your Points. Contact us on 0861 842 847 between 08h00 and 19h00 on weekdays, and between 09h00 and 12h00 on Saturdays, excluding Sundays and Public Holidays
19/07/2016 - Treat Your Friends and Family
Spoil your loved ones
Your Holiday Club Points are there for the enjoyment of your
whole family. Spoiling your loved ones with a well-deserved
holiday is our business!
Remember, if you are sending family and friends on holiday and you will not accompany them, update your Guest details online. Alternatively, please let your consultant know when you make the reservation that they will be guests of yours, we will personalise the confirmation letter to reflect the individual's details who will occupy the unit. This will ensure that everyone is kept informed at all times, and ease the reservation check-in process.
20/06/2016 - Use your expiring points.
Before it's too late!
As we've hit the mid-year mark, we would like to remind our
Members that your expiring The Holiday Club Points need
to be used before your Points Anniversary Date. Read more
here to see exactly how points expiration works and how to
use your expiring points.
Use your expiring points before it's too late!
The Holiday Club Points are allocated annually on the first day of your Anniversary month which, if unused, can be carried over for use the following year and for a further one year thereafter. Simply put, Points not used in a particular year may be banked for use in the following year. You can accrue Points for two years, but by the end of the third year you must have used at least the first year's Points, otherwise you will forfeit these Points.
You may, during the year of expiry, safeguard your Points by making a reservation for later in the year or even for the following year, as long as the reservation is confirmed before or on the last day of the month preceding your Anniversary month. Expiring Points may also be used, 60-days prior to Expiry Date, to book a relaxing Body Bliss Day Spa treatment offered at selected Signature resorts, or the purchase of our quality branded merchandise or the reservation of a car when on holiday.
Should a reservation be cancelled that was originally made with Points that would have expired but for the reservation, then these Points will automatically expire.
17/06/2016 - Check-In and Check-Out
Your Reservation Confirmation Letter indicates the time
that you are able to check-in on the day of arrival. It
also indicates the time that you will need to check-out
on the day of departure. We receive many requests
from Members wanting to know why the check-in times
changed and were made later.
Resort Check-In and Check-Out Times
Your Reservation Confirmation Letter indicates the time that you are able to check-in on the day of arrival. It also indicates the time that you will need to check-out on the day of departure. To ensure that you have a wonderful holiday experience from beginning to end, we request that you and your guests adhere to these rules. The reason for this is simply to allow the resort housekeeping staff sufficient time to clean and prepare the unit for guest arrivals. This is no small task and also includes full checks to be undertaken of all the unit's inventory items and replacing the bed linen.
Several guests demand early or late departures which regretfully cannot be accommodated! Bear