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THC RESERVATION CANCELLATION TERMS

Provisional Reservations

  1. Should you make provisional reservations, outstanding amounts are payable within 48 hours.

  2. We recommend that you select the available Credit Card payment option to immediately confirm your reservations. Should you opt to pay outstanding amounts via Direct Deposit, you will have 48 hours from the date on which you make the provisional reservations to pay the prescribed cost.

  3. Should you fail to make the necessary payment, your provisional reservations will automatically lapse.


Local and International Rental Reservations

  1. If the reservation is cancelled within 6-10 weeks from occupation date, there will be a cancellation fee equal to 50% of the rental fee paid.

  2. If cancelled within 3-6 weeks from occupation date, there will be a cancellation fee equal to 75% of the rental fee paid.

  3. If cancelled within 0-3 weeks from occupation date, there will be a cancellation fee equal to 100% of the rental fee paid.

  4. Any difference between the original rental fee and the applicable cancellation fee will reflect as a credit on your account. Credits are only refunded on request, subject to receipt of a completed Refund of Payment Form. Credits will be refunded within 21 working days.


THC - Local Points Reservations

  1. To make a reservation you will require available Points of not less than the value of the reservation you wish to make.

  2. If the reservation is cancelled within 8-10 weeks from occupation date, there will be a cancellation fee equal to 50% of the Points value of the reservation.

  3. If cancelled within 0-8 weeks from occupation date, there will be a cancellation fee equal to 100% of the Points value of the reservation.

  4. If the reservation was originally made with Points that would have expired, and the reservation is subsequently cancelled, then these Points will expire.




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