COVID-19 UPDATE PAGE


AWAITING RESORTS' OPENING

Resorts are now permitted per government regulations to open for intra-provincial (within province) travel. You may view these regulations here. Please note though, that whilst many resorts will in fact open almost immediately, other resorts will not do so until country wide travel is permitted, in which case we will automatically cancel your reservations and send you an email. Should you require further detail, please speak to our reservations office.

Sandpiper Dunes in Namibia is open to our Namibian guests.


CORONAVIRUS CANCELLATION POLICY

The current cancellation policy is adapted as follows due to the Coronavirus, and may be withdrawn or altered at any point subject to further business risk and/or developments:-

All bookings for lockdown period or whilst still closed have been automatically cancelled and credited for a future booking to be made by the end of August 2020, for occupation within 3 months of the end of lockdown.
Bookings for the lockdown period made with points that would otherwise have expired will be reallocated to be used within the period detailed above.
Should you have an existing booking outside of your home province, and are not permitted to travel, please contact us urgently to cancel and replace with an alternative.
International exchanges: All 2020 bookings may be deferred to travel within the next 12 months, without any penalty.
All travel bookings (local and international flights, car hire, cruises) - will be subject to the policy from the supplier.


ENSURING SAFE HOLIDAYS

Your health and safety at our resorts remain our top priority while we ensure that you are enjoying your well-deserved holiday. While we have always maintained the highest standards of cleanliness and hygiene, we have intensified this now more than ever.

We have implemented the following at all of our resorts:-

The option to decline daily servicing/sanitising of units; (optional if you wish to limit contact with others)
Hand-sanitiser stations;
Frequent cleaning of high-touch areas.

Where possible, we have also implemented one or more of the following at selected Signature Collection resorts:

Drive-thru check-in at the front gate
Limiting numbers at check-in facilities
Grocery Delivery;
On-site restaurant takeaway and/or delivery;
Unit allocation distancing - to evenly spread guests around the resort

We remain dedicated to your needs and are confident that our operational excellence and commitment to our guests is our main priority.

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